BGL recognised at North East Contact Centre Awards for charitable work in pandemic
BGL colleagues in Sunderland are celebrating another fantastic win in the North East Contact Centre Awards, with the Mi Community team pronounced Team of the Year (Community) for the incredible support given to the charitable sector since the start of the pandemic.
BGL launched the Empower Pledge Donate campaign at the start of April, as it was clear many charities were experiencing financial difficulty as a result of lockdown. Sunderland’s Mi Community team played a pivotal role in reviewing applications and allocating funds, as well as supporting colleagues to volunteer in their communities.
Christine Allenson, Head Judge, said: “This year has been like no other and the support given to communities and charities by organisations has been vital. The judges were impressed with the sheer range of charities supported. They supported everything from litter clean-ups, foodbanks, loneliness, CPR training, al paca farms, sensory rooms and a charity that supports bereaved parents and those that have lost loved ones through coronavirus.
“BGL in Sunderland has given over 5,000 volunteer days, positively impacted over 30,000 lives and donated more than £117,000 to charities. Charities describe them as the lifeline without which they couldn’t survive.”
And the praise did not end there:
• Andrea Peel was highly commended in the Service Team Leader of the Year category
• The Lending Support team were highly commended in the Customer Service Team of the Year category
• The site was highly commended in the Large Contact Centre of the Year category
• Melanie Doran was shortlisted for the Customer Service Star and Rachael Chambers for Customer Multi-Channel Star.
The awards, now in their 17th year, recognise the professional and community achievements of individuals and teams at the region’s leading contact centres and nominees go through a comprehensive judging process.
Mark Brannen, Associate Director of Contact Centre Operations, BGL Group, said: “I’m delighted and very proud that the hard work, dedication and enthusiasm of our contact centre colleagues in these challenging times, has been recognised by the judges who shortlisted every one of our entries this year.
“It’s a fantastic win for the Sunderland Mi Community team who’ve been instrumental in the success of our CSR programme in the North and whose continued passion and dedication is inspiring.”
These awards mark the latest accolades for BGL’s contact centres which were named best in Europe last November when they won the Gold award for Large Contact Centre of the Year at the European Contact Centre and Customer Service Awards.