Spotlight Series - Ricky Benson
Through our Spotlight Series, we delve into the minds of our colleagues to find out more about their roles, what motivates them, who inspires them and much more. Ricky joined BGL back in 1999 and has never looked back since.
What originally attracted you to BGL Group?
I started working at BGL back in March 1999 after a friend of mine said there were some sales roles going, and it was a fun place to work with a great buzz on the sales floor. At first, I was looking for a stop-gap before deciding on what I wanted to do after leaving college, but within months of working for BGL I knew I would be here for a longer period of time. Nearly 22 years later, I’m still here!
Tell us about your journey through BGL since you joined the Group
I started in the motor sales team, selling car insurance on the phones (in the days of month-by-month polices) then an opportunity come up in the Personal Insurance Centre (PIC) in 2000, which was a newly created team, sales and service for motor and home insurance. This was the beginning of our infinity arm for the likes of Post Office and M&S. I had the privilege of supporting the setup of our Sunderland call centre and also worked in South Africa, providing coaching and mentoring for our Fusion Outsourcing contact centre. I then become a team leader with a team of 15 sales advisors across our Peterborough contact centre. I got the urge to look at other opportunities across the Group and was successful when applying for a panel executive role within BGL's Insurance & Aggregation (I&A) team in 2008.
Tell us about your role
I have held a number of roles in I&A, but my longest-running position is my current role as a Panel Development Manager. I work alongside our panel of insurers, providing day-to-day management of the account, looking at new and current initiatives while working alongside a wide range of motor and home functions to support development and growth of my accounts. I also took on a new responsibility in 2019 looking at opportunities around new insurance capacity and then onboarding across our own brands and corporate partnership brands.
Tell us something not many people know about you
I played American football for 11 years up and down the country and was provided with individual sponsorship by BGL.
Highlights and lowlights of 2020
A highlight was bringing new capacity onboard to strengthen our motor panel. The lowlight was not being able to see my colleagues and insurers face-to-face due to the pandemic; Zoom and Teams calls have helped, but it’s not the same.
Top tips on managing lots of stakeholders
Communication is key in my role with internal and external stakeholders. We all have to be aligned with strategic goals to prioritise the key objectives to deliver success for both BGL and our insurer partners.
What makes BGL a great place to work?
I have spent more than half my life at BGL and from my first day could see the ambition the company had to be the very best in its class, and with this growth it's created lots of opportunities for me over the years to progress and develop in my current role. BGL’s flexible approach has also given me a good work-life balance and this motivates me to push to achieve great results for BGL.
And finally, what are you looking forward to in the future at BGL?
With the pandemic taking control of many of our lives, I feel a sense of pride in how BGL has come together like family and supported its colleagues and also the communities around the local areas. This just shows how united we are as a company; once we get through this it will make us even stronger at building success throughout the BGL family.
Interested in joining BGL? Take a look at our current vacancies
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