2018 Outstanding Contribution Awards Ball Winner
This award recognises someone who has truly lived our values, not during a project or an awards period, but over a lifetime of dedication and commitment.
Aidan Dale joined BGL in 1995, starting a career in BGL's contact centres, in a customer facing role, where he gained a real understanding of the issues our customers face and how to ensure we deliver outstanding service.
He has applied this insight, constantly improving the way we serve our customers, innovating through utilising new technology, recognising that we don’t win by standing still.
From his first role with us, Aidan progressed to work in what we then called the Personal Insurance Centre. A real BGL development success story, Aidan was a Team Leader, before being promoted to Manager, then Senior Manager and was made an Associate Director in 2017.
He is someone who has made a real impact on many colleagues and, even more importantly, on our customers, keeping them at the forefront of their thinking as the company has evolved and grown.
Aidan considers the business impact of every action, building strong working relationships with BGL's partners and stakeholders and can be credited with transforming our relationship with the Financial Ombudsman Service.