Wintel Services Analyst

Competitive Salary

BGL Group

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BGL’s Business Services team have a fantastic new opportunity for a Wintel Services Analyst to join an established team in Pegasus House, HQ. This role will provide 3rd line technical support for server infrastructure, backup and cloud services across the business. You will have the opportunity to work on over 900 virtual servers as well as manage around 70 physical servers, providing BAU support as well as contributing to ad hoc project work.


As a Wintel Services Analyst you will identify and resolve server and service issues, following agreed procedures. As part of this role you will plan, monitor and support service and service availability to ensure that our IT systems are running at optimal performance which remains consistent across all business areas. Any requests for support are aimed to be resolved within set targets in the Service Level Agreements (SLAs) and in compliance with agreed policies and procedures.


Within this role you will take full ownership of BAU user problems and be proactive when dealing with user issues to ensure that any problems are dealt with swiftly and user expectations are met. With all issue investigations, you will be required to maintain full documentation which will include updating any repeatable issues in the Knowledge base and feeding your findings back to 1st and 2nd line support.


Whilst a technical understand of servers, VMware and Microsoft exchange is needed, you will also need the ability to interact with non-technical staff to explain the resolution to user issues. Within this you will maintain a high level of customer service to all support queries, forming professional working relationships throughout the business. Working as part of a larger team you will attend daily Stand Ups, contributing your ideas whilst understanding the strategic focus of Business Services.  

What will it take?
  • Strong working knowledge of Microsoft based operating systems with emphasis on Windows 2012 / 2016 / 2019 servers
  • Working knowledge of Ubuntu 18:04 LTS server
  • Working knowledge of Active Directory
  • Excellent soft skills, with the ability to communicate clearly to non-technical users
  • Exchange Service 2013 / Online / Office 365 (preferred)
  • VMware 6.7 (preferred)
  • Backup technologies (preferred)
  • Microsoft Azure (preferred)
  • AWS (preferred)
  • SolarWinds (preferred)

About Us

Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people, we are a leading digital distributor of insurance and household financial services. We have reached 10 million customers through brands including,, BGL Life, Budget Insurance & Dial Direct, as well as our partnerships business which provides insurance for some of the UK’s leading high street brands. We make a difference for our customers, colleagues and communities by working, growing and winning together. We enjoy what we do and have fun doing it!

Flexible Working

We understand the importance of achieving a healthy lifestyle balance, whether it’s working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business. 

Diversity and Inclusion

We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.

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