What’s the challenge?
Our Customer Operations team are a critical contact point for our customers and provide them with the support and guidance needed to ensure they have an exceptional experience with us. The decisions we make to enhance their experience is underpinned by data captured in our Salesforce CRM and your experience and knowledge will enable us to continue benefiting from this data source.
Your role will directly impact the short-term and real-time performance of our Customer Operations team, together with continual improvements to support longer term operational efficiencies. You will do this through the delivery of strong reporting, together with the use of a range of alerts and tools, as well as delivering basic Salesforce configurations and customisations. You’ll be making recommendations to management on tactical decisions to manage inbound volume. What will it take to be successful?
Curious by nature and with a passion for data and systems, you will have experience working with Salesforce, preferably in a data-related capacity. Additionally, you will be able to show:
Why choose us?
- You’re eager to learn, you’ll need to quickly get to grips with what we do and how the team works
- Knowledge of Salesforce Service Cloud, for basic admin customisation and configuration activities
- Experience analysing data and presenting it to management teams to inform decision-making
- Exposure to alert and monitoring tools (desirable)
The Customer Operations team in comparethemarket are a crucial part of our business, ensuring the smooth running of all customer interactions and driving meaningful change to customer experiences.
Moving away from the traditional phone-based contact centre environment, we are a small digital operation who are integral to supporting millions of customers to self-serve through high-quality online content.
We go beyond simply answering customer queries. Our focus is on delivering the best customer outcomes by really listening to what our customers have to say, and sharing this with the rest of the business to improve experiences and directly impact brand, loyalty and retention.About BGL
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people, we are a leading digital distributor of insurance and household financial services. We have reached 9.5 million customers through brands including CompareTheMarket.com, LesFurets.com, Beagle Street, Budget Insurance & Dial Direct. We make a difference for our customers, colleagues and communities by working, growing and winning together. We enjoy what we do and have fun doing it!Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.
We understand the importance of achieving a healthy lifestyle balance, whether it’s working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business.