Support Analyst

Competitive Salary

BGL Life

Full-time
Peterborough
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BGL Group, home of BGL Life 

As a Support Analyst, you will provide support and system administration to stakeholders of the BGL Life software applications to deliver great outcomes for our customers.

You will work with the Commercial Delivery, Customer Hub and IT teams to identify recurring issues or themes which require changes to prevent reoccurrence ensuring that systems or process issues are raised and dealt with quickly and effectively.

Here at the BGL group we are passionate about people challenging themselves; building on their success and growing with us. This role gives you the opportunity to define & implement effective processes to identify, prioritise and resolve issues, whilst undertaking systems administration tasks.

Working within our BGL Life team, you will provide MI on issues identified and resolved and on operations and systems performance. You will ensure that the root cause is identified, as well as treating the symptoms. You will be an active learner who can effectively develop and maintain collaborative relationships with key stakeholders.

 

What will it take to be successful as a Support Analyst? 

  • Knowledge of the Life Insurance Business
  • Good verbal and written communication skills
  • Experience of collating information from different sources and developing an understanding
  • Some exposure to undertaking analysis to identify patterns and themes
  • Experience in the preparation and presentation of reports and data
  • Basic Knowledge of SQL server
  • Great customer service skills 

Why choose us? 

As part of BGL Group, our IDO (Insurance, Distribution and Outsourcing) Division are one of the UK’s leading digital distributors of insurance and household financial services. Our customers are at the heart of everything we do and are ultimately the driving force behind our focus on innovation. We work with some of the biggest high street and global brands (O2, Lloyds Banking Group and many more) and we always aim to be on the top of our game in everything we do.

 

BGL Group have reached 9.5 million customers through brands including CompareTheMarket.com, LesFurets.com, Beagle Street, Budget Insurance & Dial Direct. We make a difference for our customers, colleagues and communities by working, growing and winning together. We enjoy what we do and have fun doing it!

 

We grow because we are

  • AMBITIOUS - We’re obsessive about delivering good outcomes for our customers. We’re relentless in driving exceptional standards. We act boldly and take personal accountability.
  • CREATIVE - We think differently and disrupt markets to benefit customers. We use technology to innovate. We try new things, fail fast and apply our learnings.
  • AUTHENTIC - We’re open, transparent and build trust. We challenge positively. We enjoy what we do and have fun doing it.
  • UNITED - We’re one BGL. We respect, encourage and care for each other. We work, grow and win together

Diversity and Inclusion

We're an exceptionally diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.


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