Support Advisor

Competitive Salary

BGL Group

Applications in by 13 December 2020
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Be our front facing 1st Line Support Advisor who looks after our people and our technical investment.  

If you have a real passion for IT and would like to apply your technical knowledge and skills to help develop and maintain our IT systems and services, then this role is for you.  As a Support Advisor you’ll provide first line support to internal system users in relation to desktop, telephony and facilities queries. 

You will deliver knowledge in a focused form to solve specific technical and business problems on a reactive and proactive basis, ensuring that the productivity is enhanced, thereby further enabling the user to contribute to the business goals. 

This is an initial 6 months fixed term contract position which comes with the opportunity of exposure within a diverse financial services company

What will it take?

To be successful in this role, you will ensure that all reported issues are recorded and resolved to the required standards and service levels.  You will take responsibility for the full management of any issues reported, ensuring that you provide our customers with any necessary updates; escalating the issue where required and seeing it through to completion. 

A distinct advantage would be your recent experience of working in a service desk / 1st Line Support role with desktop knowledge. If you are customer focused and self-driven with a passion for technology and have an inquisitive mind and can demonstrate an IT qualification to support your application, then you can go on to achieve success with us!

About Us
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people, we are a leading digital distributor of insurance and household financial services. We have reached 9.5 million customers through brands including,, Beagle Street, Budget Insurance & Dial Direct. We make a difference for our customers, colleagues and communities by working, growing and winning together. We enjoy what we do and have fun doing it! 

Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting our growth and celebrating our uniqueness. 

Flexible working
We understand the importance of achieving a healthy lifestyle balance, whether it’s working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business.

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