Service Delivery Manager

Competitive Salary

comparethemarket.com

Full-time
Peterborough
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As a Service Delivery Manager for comparethemarket.com, you will be a truly inspirational leader who is forward thinking and able to analyse data, seeking out trends to improve the way we do things.  

Leading the Service Delivery team you will play a vital role in managing and shaping service management processes to ensure that we provide a first class service to our customers at all times. Whether you’re educating the business on these processes, running an incident, managing access to our systems, building and managing key relationships with our internal engineering teams and senior stakeholders, conducting audits or managing costs, you will add value through your experience in Service Management in an Agile environment. 

What will it take to be successful as a Service Delivery Manager?
ITIL Foundation certified 
Experience delivering operational excellence
Proven experience in educating and leading teams to follow incident and problem management processes
Extensive experience in Service Management framework and processes 
Proven experience in driving service improvement through agreed KPI’s to deliver success
Can evidence Service Transition experience  
Access, Asset, Release, Change and Patch management experience 
Experience with Service Management tools
Strong analytical skills and the ability to identify trends and provide reporting and insight to key stakeholders to drive improvement 
Business and Service Continuity  
Challenge individuals and teams to always keep customers front of mind 
Ability to pick up new concepts and technologies fast, finding the best fit for the problem at hand
Active learner, both within your technical and professional area of expertise, and taking ownership of your own career development
Good time management and ability to multi task

About Us
You might already know us - we're the ones with the Meerkats! Compare The Market has helped revolutionise the insurance market and we’ve been expanding rapidly since starting in 2006. We are encouraged to explore different parts of the business through a variety of projects, teams and products… There are no barriers! Everyone has a voice and everybody has can make an impact that touches thousands of customers. At Compare The Market we are all about making life ‘simples’.

BGL Group has reached 9.5 million customers through brands including CompareTheMarket.com, LesFurets.com, Beagle Street, Budget Insurance & Dial Direct. We make a difference for our customers, colleagues and communities by working, growing and winning together. We enjoy what we do and have fun doing it!

We grow because we are…
AMBITIOUS - We’re obsessive about delivering good outcomes for our customers. We’re relentless in driving exceptional standards. We act boldly and take personal accountability.
CREATIVE - We think differently and disrupt markets to benefit customers. We use technology to innovate. We try new things, fail fast and apply our learnings.
AUTHENTIC - We’re open, transparent and build trust. We challenge positively. We enjoy what we do and have fun doing it.
UNITED - We’re one BGL. We respect, encourage and care for each other. We work, grow and win together

Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.

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