Service Delivery Manager

Competitive Salary

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As a Service Delivery Manager for, you will be a truly inspirational leader who is forward thinking and able to analyze data, seeking out trends to improve the way we do things.  You will champion best in class relationship management for some of our key 3rd party service providers, ensuring that we continue to support the business.
A market leading brand, is relentless in its ambitions to make saving money easy and rewarding for our customers and we work with the best people and industry leading brands to ensure that we keep things simples. We’re one of the UK’s best loved brands - thanks to a little help from Aleksandr Orlov, and his meerkat friends.
Leading the Service Delivery team you will play a vital role in managing and shaping service management processes. Whether you’re educating the business on these processes, running an incident, managing access to our systems, owning the relationship with our 3rd party suppliers, conducting audits or managing costs, you will add value through your experience in Service Management in an Agile environment.
What will you be responsible for as a Service Delivery Manager?
  • Leading the Service Delivery team to deliver Operational Excellence
  • Incident Management processes and activities
  • Educating and guiding teams to follow Incident Management process in the event of an incident.
  • Problem Management process and activities
  • Operational reporting sent to stakeholders
  • Supplier Management and Software Licensing
  • Access and Asset Management
  • Release Management
  • Service Continuity
  • Patch Management
  • Service Transition
What will it take to be successful?
  • Able to pick up new concepts and technologies fast, finding the best fit for the problem at hand
  • Active learner, both within your technical and professional area of expertise, & taking control of your own career development
  • Good time management and ability to multi task
  • Strong analytical skills.
  • Challenge accepted standards and the way we work, ask questions to improve performance and quality.
  • Maintains strong ethical values.
  • Challenge individuals and teams if they are not keeping customers in mind when taking decisions.
  • Thrives in a fast paced environment, without compromising on quality.
 We never stand still…
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally we are a leading digital distributor of insurance and household financial services.
We’re growing and we are home to such brands as; Les Furets, CompareTheMarket, Beagle Street, Junction, Budget Insurance and Dial Direct. We are trusted by more than 10million customers in the UK alone, with this foundational success we continually grow and invest in our people and their ideas. We enjoy what we do and we have fun doing it!
We grow because we are…
We are AMBITIOUS. We’re obsessed with delivering for our customers. We’re relentless in driving exceptional standards. We act boldly and take personal accountability.
We are CREATIVE. We think differently and disrupt markets to benefit consumers. We use technology to innovate. We try new things, fail fast and apply our learning's.
We are AUTHENTIC. We’re open, transparent and build trust. We challenge positively. We enjoy what we do and have fun doing it.
We are UNITED. We’re one BGL. We respect, encourage and care for each other. We work, grow and win together.
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