Service Delivery Analyst

Competitive Salary

BGL Group

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We currently have an opportunity available for an analytical and influential Service Delivery Analyst to join our IDO division here at the BGL Group. Providing support, management and monitoring of IDO journeys, you will be a key member of the Monitoring and Alerting team, ensuring the robustness of the monitors and work with key internal stakeholders to ensure investigation or acceptance of abnormal trends.

Working closely with the Service Delivery Manager, you will maintain the availability of the right metrics for the Daily Performance Call and liaise with Support teams to investigate alerts. By developing an understanding of live IDO journey monitoring, you will ensure the development teams include all aspects of post-live performance and support the continuous improvement of team processes, monitoring systems and customer interactions. 

You will also be able to influence internal stakeholders in ownership of IDO metrics, confidently communicating findings in a clear and consist manner.
What will it take to be successful as a Service Delivery Analyst?
  • Ability to analyse and interpret trends/issues within data
  • Good understanding of IT
  • Strong inter-personal skills
  • Ability to work from own initiative to ensure task completion
  • Understands “big-picture” approach
  • Naturally organised
  • Communicate requirements clearly
About Us

Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people, we are a leading digital distributor of insurance and household financial services. We have reached 10 million customers through brands including,, BGL Life, Budget Insurance & Dial Direct, as well as our partnerships business which provides insurance for some of the UK’s leading high street brands. We make a difference for our customers, colleagues and communities by working, growing and winning together. We enjoy what we do and have fun doing it!


Flexible Working

We understand the importance of achieving a healthy lifestyle balance, whether it’s working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business. 


Diversity and Inclusion

We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. 

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