have an exciting opportunity to join comparethemarket.com as a Service Delivery
Analyst. This role will be vital in operating Service Management processes, and
providing governance to manage risks to our services.
look to push the boundaries and deliver the very best for our customers. Your
role will be pivotal in ensuring our service is stable, scalable and secure for
our customers to use. Working with development and commercial teams you’ll
be responsible for ensuring incidents are raised, managed and resolved in line
with our Incident Management Process and SLAs and will keep stakeholders
up-to-date on the status of incidents and problem actions. We will value your
Service Management experience, educating our business on relevant service management
processes and contributing to a Continuous Improvement program, using data
insights to identify areas for improvement
will it take?
of working in an IT Operations function
in ITIL Service Management
v3 Foundation Certified (desired, not essential)
of working in an Agile environment
to pick up new concepts and technologies fast, finding the best fit for the
problem at hand
ability to challenge individuals and teams if they are not keeping CtM
customers in mind when taking decisions.
proactive in challenging accepted standards and the way we work, asking
questions to improve performance and quality
Excellent Project Management skills
in 1992, the BGL Group has grown significantly in size and capability. From 30
to 3,000 people, we are a leading digital distributor of insurance and
household financial services. We have reached 9.5 million customers through
brands including CompareTheMarket.com, LesFurets.com, Beagle Street, Budget
Insurance & Dial Direct. We make a difference for our customers, colleagues
and communities by working, growing and winning together. We enjoy what we do
and have fun doing it!
understand the importance of achieving a healthy lifestyle balance, whether
it’s working remotely or flexibly we have an environment where people are
empowered to embrace flexible working in a way that works for them and for the
a diverse community of dedicated, innovative and talented professionals. With
an inclusive and open workplace, we encourage our people to create and share
ideas – supporting their growth and celebrating their uniqueness.