Senior Service Delivery Analyst

Competitive Salary

BGL Group

Open to Flexibility
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What’s the challenge? 
We have an exciting opportunity to join as a Senior Service Delivery Analyst. This role will be vital in operating Service Management processes and providing governance to manage risks to our services. 
We look to push the boundaries and deliver the very best for our customers. 
Your role will be pivotal in ensuring our service is stable, scalable and secure for our customers to use. Working with development and commercial teams, you’ll be responsible for ensuring incidents are raised, managed and resolved in line with our Incident Management Process and SLAs and will keep stakeholders up to date on the status of incidents and problem actions. 
We will value your Service Management experience, educating our business on relevant service management processes and contributing to a Continuous Improvement program, using data insights to identify areas for improvement 
What will it take to be a successful Senior Service Delivery Analyst? 

  • Experience of working in an IT Operations function 

  • Experience in ITIL Service Management 

  • ITIL v3 or v4 Foundation Certified essential 

  • Experience of working in an Agile environment 

  • Stakeholder management skills 

  • Able to pick up new concepts and technologies fast, finding the best fit for the problem at hand 

  • The ability to challenge individuals and teams if they are not keeping CTM customers in mind when taking decisions. 

  • Being proactive in challenging accepted standards and the way we work, asking questions to improve performance and quality 

  • Proven experience of delivering business critical projects within agreed timeframes 

Why choose us? 
You might already know us - we're the ones with the Meerkats! Compare the Market has helped revolutionise the insurance market and we have been growing rapidly since starting in 2006. 
We are on a mission to transform the comparison industry, moving beyond endless forms and generic search results, to a highly personalised, service-led experience. In order to do so, we recognise that we need to consistently deliver seamless, personalised customer experiences through a connected data and technology ecosystem. 
Diversity and Inclusion 
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness. 
Flexible working 
We understand the importance of achieving a healthy lifestyle balance, whether it’s working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business. 

'We are committed to offering equal chances to you throughout the application process, so if you require any special adjustments to be made, please let us know. We will work with you to make any appropriate arrangements.’ 

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