Working for BGL Customer Services:
At BGL we’re obsessive about
delivering for our customers and relentless in driving exceptional standards,
it’s this that saw us win Gold for the second time at the European Contact
Centre and Customer Service Awards. We actively encourage people to interact,
meet new colleagues, share ideas and empower people to make a
difference. We believe this is what makes BGL a unique place to work.
About the Senior Operations
We are looking for
someone with the passion, drive and enthusiasm to create an environment which
focusses on the customer journey, leading through great communication,
engagement and empowerment. You will have a strong desire to drive performance
and look at different methods to improve our customers’ experience.
candidate will be responsible for clearly defining team goals and expectations
for a large number of people across several departments. You will work
alongside the other Operational Senior Managers in supporting the Associate
Director to ensure the contact centre achieves key deliverables and targets in
line with the agreed business strategy.
Requirements of the Senior
Experience operating at a senior level
Substantial experience gained in a multi-channel
Excellent leadership capabilities and people
The ability to create a positive environment
geared for successful interaction and coaching
Desire to deliver outstanding customer service
through a culture of development and empowerment
A proven record of delivering excellent results
and driving performance
A forward thinking, progressive attitude
Experience of working cross site in matrix
Benefits of joining BGL as a Senior Operations Manager
Competitive salary and opportunity to join
annual bonus scheme
Comprehensive induction training programme
followed by ongoing career support and personal development
Subsidised on site restaurant with free fruit
Wellbeing benefits such as Private Health
scheme, Virtual GP service, on site Sports Massage & Osteopath treatments
and “at desk” massages
Flexible benefits package – including Pension,
buying additional holiday, discount tech products and many more!
Opportunities to be involved in charity work and
Why join BGL Group?
We're a diverse community of
dedicated, innovative and talented professionals. With an inclusive and open
workplace, we encourage our people to create and share ideas – supporting their
growth and celebrating their uniqueness.
We’re here when our customers need us,
we also understand the importance of achieving a
healthy lifestyle balance, whether it’s working remotely or flexibly, we have
an environment where people are empowered to embrace flexible working in a way
that works for them and for the business.
If you feel that you meet the criteria of this Senior Operations
Manager role then please apply now!