Senior Manager Operations Insight

Competitive Salary

BGL Group

Open to Flexibility
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Challenge, Create, Deliver, Evolve

Within our Insurance Distribution and Outsourcing division (IDO), we have a Business Technology (BT) function consisting of ~250 people, loosely organised into portfolios each of which consists of several cross-functional agile software delivery teams. As our Senior Manager – Operation Insights, you’ll sit within the TechOps strand within BT taking responsibility to build out a world-class monitoring and alerting system that helps IDO understand how our 10 million customers interact with our systems in real-time.


In short, you’ll be solving our business challenges through the below activity:

  • Creating a place where forecasting outcomes based on current conditions becomes the norm
  • Helping delivery teams to understand how their software performs in production through our “Build and Run” mentality
  • Ensuring strategic focus on our annual goals
  • With others, delivering a capability that allows BT and the wider IDO to proactively help customers have the best experience

What will it take to be successful?

The success of our business strategy has been driven by key behaviours that will come naturally to you. For example, some of our best work has been with team members who possess the following:

  • A leader in the field of analytics, you'll have experience both drilling into the details and casting a vision for others to follow
  • You will have experience working across departments, listening to the needs people have and influencing how they think about MI
  • You will have experience in technical teams, helping delivery teams to "build and run" the software they write, feeding in MI requirements at project inception
  • You will have been a part of change programs, capturing the hearts and minds in driving lasting change in large groups of people
Whilst we think the above skills are ideal, we’re open to hear from applicants that have transferable skills and experiences for further consideration. We welcome the opportunity to discuss flexible working options. Please get in the touch with the recruitment team if you require any reasonable adjustments to be made.

About Us
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people, we are a leading digital distributor of insurance and household financial services. We have reached 10 million customers through brands including,, BGL Life, Budget Insurance & Dial Direct, as well as our partnerships business which provides insurance for some of the UK’s leading high street brands. We make a difference for our customers, colleagues and communities by working, growing and winning together.


Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.

Assuming we have caught your interest, apply now and we will look forward to making contact in due course.

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