Research & Optimisation Senior Executive
An exciting opportunity has arisen to join comparethemarket.com as a Research
and Optimisation Senior Executive in the Customer Experience Team.
You will support with the
delivery of research, analysis and insight to ensure that the business is
delivering a best in class experience to our customers. You will
support continuous improvement to drive excellent customer outcomes that
deliver against our strategy and drive the business forward.
As the CX Research and Optimisation Senior Executive, you will be
someone who ideally has experience of working with large-scale transactional
online products and agile development teams. You will have some experience of
using a variety of tools in order to analyse data to deliver a best in class
customer experience. Your knowledge and ability to use insight to deliver these
outcomes is key to our performance. By
proactively looking for ways to improve our customer experience, you’ll be
growing your knowledge of best practice every day and you’ll be able to spot
opportunities and threats and respond with agility and commercial acumen.
What will it take?
- Proven success in supporting
customer journey development and optimisation (ideally, you’ll have some
experience of A/B testing, multivariate testing, analytics and session
- Be able to analyse
quantitative and qualitative data to understand customer behaviour and identify
- Be creative, with the ability
to problem solve and identify solutions
- Be able to monitor the
impact of changes through analysis and interpretation of data
- You may also have an
interest or experience supporting on UX research projects
- Ability to build relationships with
internal stakeholders and external agencies
- Excellent communications
skills and an innovative thinker
Founded in 1992, the BGL Group has grown
significantly in size and capability. From 30 to 3,000 people, we are a leading
digital distributor of insurance and household financial services. We have
reached 9.5 million customers through brands including CompareTheMarket.com,
LesFurets.com, Beagle Street, Budget Insurance & Dial Direct. We make a
difference for our customers, colleagues and communities by working, growing
and winning together. We enjoy what we do and have fun doing it!
Diversity and Inclusion
We're a diverse community of dedicated,
innovative and talented professionals. With an inclusive and open workplace, we
encourage our people to create and share ideas – supporting their growth and
celebrating their uniqueness.