As Research Manager at comparethemarket.com (CTM) you will be responsible for producing thought-provoking and influential customer research that helps to shape the future of our products and services.
You’ll create actionable insights into customers’ attitudes, needs and behaviours, adopting appropriate research methodologies to deliver the best results. Collaborating with a diverse range of teams, you will help to inform strategic decisions, shape propositions and provide thought leadership on customer issues.
Your responsibilities will include the end-to-end delivery of research initiatives, ensuring that work is to a high standard, on time and within budget. You will also manage and evolve our online customer panel, Voice of the Customer tracking (Net Promotor Score) and relationships with 3rd party research agencies/providers.
This is a fantastic opportunity to join our expanding Data Insight Team. Reporting to the Senior Manager, Analytics and with one direct report, you will play a vital role in growing team capability and delivering innovative insight that puts customer understanding at the heart of decision-making at comparethemarket.com.
What will it take to be successful as a Research Manager?
• Strong knowledge of different quant/qual market research techniques (e.g. MRS membership/ certification)
• Hands-on experience of delivering end-to-end research projects (writing briefs, research methodology/design/execution, analysis and presentation)
• Extensive experience of online survey design, with a strong understanding of industry best practice
• Great communication, presentation skills and story-telling ability- you’ll be able to adapt your style to your audience
• Excellent analytical and problem solving skills
• Strong knowledge of Excel- experience using other analytical/statistical tools would be an advantage, e.g. SQL, SPSS, R
• Experience working with third party research agencies to deliver projects on time and to brief
• Experience mentoring, coaching or managing junior researchers
Why choose us?
You might already know us - we're the ones with the Meerkats! Compare the Market has helped revolutionise the insurance market and have been growing rapidly since starting in 2006. Variety is the spice of life and we are inspired to experience different parts of the business via different projects, teams or products: there are no barriers! Everyone has a voice and everybody has the opportunity to make an impact that touches thousands of customers. Perhaps most importantly, you will have the chance to work with some outstanding people in a fun and thriving environment.
To learn more about what it’s like to work at comparethemarket.com visit
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AMBITIOUS. We’re obsessed with delivering for our customers. We’re relentless in driving exceptional standards. We act boldly and take personal accountability.
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