Register your Interest - Customer Experience Representative

Competitive Salary

BGL Customer Services

Open to Flexibility
Peterborough
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Register your Interest for our Customer Service Representative position!

We might have filled our start dates, but we still want to hear from you.  If you are still interested in joining us here at BGL Customer Services, please apply now and we will be in contact as soon as we have available start dates.

Location: Peterborough

Salary: Starting from £18,755 FTE (inclusive of £1755 shift allowance)

Hours: Shifts within our opening hours of 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday

Working for BGL Customer Services:

We’re obsessive about delivering for our customers and relentless in driving exceptional standards. By joining one of our award-winning contact centres, you’ll gain skills working in a fast-paced environment, while delivering outstanding experiences to our customers.
We actively encourage people to interact, meet new colleagues, share ideas and
empower people to make a difference. We believe this is what makes BGL a unique place to work.

What will I do as a Customer Service Representative?

·         Take inbound calls from potential and existing customers, ensuring our reputation is maintained to a high standard for our internal and external insurance brand

·         Delivering outstanding services to every customer

·         Ensuring you take responsibility for our customers and provide resolutions

·         Taking ownership for your own development within the BGL Group

·         Be determined to succeed and accountable for results, for yourself and the business

·         Acting with drive, pace and passion

·         You will need to ensure you are following system and procedural processes to ensure compliance with the FCA

What does it take to be a Customer Service Representative?

It doesn’t matter if you’ve never worked in a contact centre or within an insurance environment before, with our award-winning Learning and Development team, we will provide you with a comprehensive training programme, all we ask is for the following…

·         Minimum of six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)

·         A proven track record of delivering excellent customer service

·         Strong communication skills including written and verbal

·         Taking responsibility for customer concerns and resolution

·         Excellent time management and attention to detail

·         Good numeracy and literacy skills

·         Proven record for setting own goals and monitoring own performance

Why become a Customer Service Representative?

We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.

 

We’re here when our customers need us. We also understand the importance of achieving a healthy lifestyle balance. That’s why we offer a variety of full and part time shift options that can include an element of flexibility to compliment both customers & colleagues.


Alongside this, we have 25 days holiday, increasing by a day with each year of service (up to 5 years’ service), volunteer days and the chance to be involved in a variety of charity work and fund raising events, as well as our flexible benefit package to suit our diverse community. This includes the ability to buy and sell annual leave each year, our cycle to work scheme and our unique tech discount, to name a few.

 

If you feel you meet the above criteria of this Customer Service Representative role then please apply now!

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