Infrastructure Solutions Architect

Competitive Salary

BGL Group

Open to Flexibility
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Challenge, Create, Deliver, Evolve

Be part of our Architecture team and help deliver our business-driven infrastructure projects within a fast growing and innovative organisation.


Your first key focus is leading on a commercially high-profile Telecoms-based project, kicking off with significant influence over the success of our Digital Voice programme. We’re using the next generation of artificial intelligence (AI) to enable customer conversations to happen without the need of a dialling into a customer service representative.


You’ll therefore provide technical solutions and design assurance to business requirements, specifically focused on transforming and re-platforming our contact centre from on premise to a cloud voice solution.


In addition to this programme of change this is a broader opportunity to join our team as an Infrastructure Solutions Architect and be responsible for the delivery of infrastructure solutions across the business. You’ll be using your breadth of skills to ensure a high standard of technical delivery, keeping up our great reputation.


What will it take to be successful as an Infrastructure Solutions Architect?

Must have for this role:
  • Experience of designing solutions within an enterprise call centre environment & knowledge of call centre workflows

  • Experience across infrastructure platforms - managing virtual estates, networking concepts, cloud environments

  • Good presentation skills, able to communicate technical solutions

Highly advantageous but not essential:

  • Platform as a Service (PaaS) skills in an AWS environment

  • Familiar with Operational Governance controls and processes, and with Information Security good practice

  • Strong work ethic, self-motivated, able to plan and organise workloads

  • Able to motivate, and inspire, other technical colleagues


Whilst we think the above skills are ideal, we’re open to hear from applicants that have transferable skills and experiences for further consideration. We welcome the opportunity to discuss flexible working options. Please get in the touch with the recruitment team if you require any reasonable adjustments to be made.


About Us
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people, we are a leading digital distributor of insurance and household financial services. We have reached 10 million customers through brands including,, BGL Life, Budget Insurance & Dial Direct, as well as our partnerships business which provides insurance for some of the UK’s leading high street brands. We make a difference for our customers, colleagues and communities by working, growing and winning together.

Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.

Assuming we have caught your interest, apply now and we will look forward to making contact in due course.

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