BGL Customer Services is part of the BGL Group.
you to join us!
Do you want to work for an award-winning company which has recently won
the gold award for Large Contact Centre of the Year at the European Contact
Centre & Customer Service of the Year awards?
We’re very proud of our achievements and are looking for passionate
people who put everything they have into everything they do, helping create
seamless customer experiences.
We have a fantastic opportunity to join our out of hours team on either
a Full or Part time basis, the ideal person would need to work Sunday but
flexible on the remaining days between 6pm – 11pm making this ideal for anyone
studying or parents.
will I be doing as a Customer Claims Advisor?
or advice in relation to car hire and repair, and personal injury claims to our
customers who have been involved in a road traffic accident
information to ensure you reflect the best interests of the customer
Providing our customers
with clear information and keeping them informed
Working within contact
centre guidelines to maximise availability for receiving incoming calls
Be available to work between the hours of 6pm – 11pm Monday–Sunday, must
work a Sunday – on a fixed hour’s basis.
Accurately record all
information captured throughout the claim reporting process
Striving to improve
systems and process for our customers and business
ownership for your own development within the BGL Group
You will need to ensure you are following system and procedural
processes to ensure compliance with our regulator, the Financial Conduct
What Skills or
Experience do I need for a Customer Claims Advisor?
doesn’t matter if you’ve never worked in a contact centre or insurance
environment before. With our award winning Learning and Development team, we
will provide a comprehensive training programme, all we ask is for the
of six months’ experience working within a customer
service environment. This could be from a variety of backgrounds including
retail, contact centre and hospitality (face to face, by phone or in written
A proven track record of delivering excellent customer service
Strong communication skills including relationship building
The ability to remain objective when dealing with individuals
and demonstrate empathy
Excellent time management and attention to detail
Good literacy skills
To be able to take responsibility for your own performance
this sounds like the role is for you then take a closer look at the benefits we
A competitive salary starting from £16,483 up to £19,247 depending on
experience (pro rata’d
depending on the number of hours you work). We also recognise our
employee’s commitment and performance through our salary package with the
opportunity to earn up to £20,808
after three years
Fixed shift patterns
We reward your loyalty with annual leave
starting at 25 days per year for new starters and increasing by a day every
year up to 30 days for 5 years’ service’ plus Bank Holidays. You can also buy a
further 5 days per year with our great benefits package
Free onsite parking
Daily free fruit
On-Site Subsidised Osteopath, Sports
& Remedial Massage treatments, as well as Free “at-desk” massages
Flexible benefits package
o Virtual GP
o Discounted private
health care insurance and dental plans
o Cycle to work scheme
o Life assurance &
Permanent health insurance
Monthly employee draw where you could win anything from an iPad to
£3,000 worth of vouchers
Annual family fun days and bi-annual awards ball
Comprehensive induction training programme and career support from our
award-winning learning and development team
Opportunities to be involved in charity work and fundraising events
You can apply online now.
your experience and skills match our requirement we will call you to discuss
your application further.
To find out more about BGL Customer Services visit our Facebook page here. Or visit our website click here