This is a fantastic opportunity to join us at comparethemarket.com (CTM) as a Digital Analyst. Your role will be pivotal in using Digital Analytics tools & methodologies to analyse and provide commercially focused, actionable, easy to understand insights to key stakeholders and drive data driven decision making.
Key accountabilities and responsibilities:
• Deliver powerful and commercial insights to improve trading performance & enhance customer experience
• Monitor KPIs and highlight any anomaly or trends emerging from the underlying customer interaction data
• Working with product team shape & define measurement framework for every change in customer journey
• Working with implementation team define measurement requirements (tech spec)
• Work with internal stakeholders within your squad to deliver reports & insights to drive squad objectives
• Work with Product & Optimisation team, ensure problem statements are feed into Optimisation backlog
• Be the point of contact within your squad for all things digital analytics
• Build & leverage deep, collaborative relationships with Customer Experience and Product teams Partner with Data Solutions and BI to ensure that the right data is available within analytics tools and that manual analytics tasked are automated
• Be an active member of the Data Insights, Analytics and Optimisation team and the wider Data team, contributing to community of learning raising broader awareness of tools and capabilities
What will it take?
• Advanced experience in Web Analytics (Adobe Analytics or GA)
• Strong experience in dashboard presenting (Tableau/Power BI)
• Data storytelling, with the ability to simplify & visually represent complex data insight for business stakeholders
• Advance MS office skills (MS Excel & Power point)
• Experience with SQL (desirable)
• Experience with CRO tools (Target, Optimizely) (desirable)
• Excellent interpersonal & communication skills
• Pro-active, enjoys fast paced dynamic environment
We are committed to offering equal chances to you throughout the application process, so if you require any special adjustments to be made please let us know. We will work with you to make any appropriate arrangements
Why choose us?
You might already know us - we're the ones with the Meerkats! Compare the Market has helped revolutionise the insurance market and we have been growing rapidly since starting in 2006.
We are on a mission to transform the comparison industry, moving beyond endless forms and generic search results, to a highly personalised, service-led experience. In order to do so, we recognise that we need to consistently deliver seamless, personalised customer experiences through a connected data and technology ecosystem.
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally we are a leading digital distributor of insurance and household financial services.
We’re growing and we are home to such brands as; Les Furets, Beagle Street, Junction, Budget Insurance and Dial Direct. We are trusted by more than 10million customers in the UK alone, with this foundational success we continually grow and invest in our people and their ideas.
We enjoy what we do and we have fun doing it!
Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.
We understand the importance of achieving a healthy lifestyle balance, whether it’s working remotely or flexibly we have an environment where people are empowered to embrace flexible working in a way that works for them and for the business.