Digital Customer Executive - Apprentice

Competitive Salary

Applications in by 23 May 2018
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Start date: June 2018

Location: Peterborough


Join and play a key role in delivering excellent customer experiences. Our dedicated customer centric team deliver first-contact resolutions to our customers.


We continue to keep the customer at the centre of what we do here – we have been incredibly successful, because we act quickly and think differently. We’re always ahead of the game; using the best technology, working with the best people along with our industry leading partners to ensure we’re keeping things, simple.


As a Digital Customer Support Apprentice, your appetite for driving exceptional standards will deliver excellent journeys for our customers. You’ll become part of the success we achieve through first class solutions, contributing to an evolving culture of innovation, enthusiasm and passion. You’ll have the opportunity to work on a variety of different digital channels helping our customers, including; email, social media, and our new live web chat.


In this 12-15 month scheme, you’ll shape your customer centric career towards a Customer Support Executive – whilst studying toward a level two customer practitioner apprenticeship. You’ll learn everything customer, from building rapport and trust to conflict management and influencing techniques.


Shifts: Once you’ve embedded your learnings following our initial 3 weeks in-house training, you’ll start a shift pattern

8.30am-5pm (3 weeks) including 1 weekend, Saturday and Sunday 9am-5pm - in return you’ll have 2 days off in the week

12.30pm – 9pm (1 week)

*If you are under the age of 18, the shift pattern will differ and we will discuss this with you*

What will you be responsible for as a Customer Support Apprentice?

·     ·  Delivering exceptional customer service

·     ·  Responding to customers on our digital channels such as live chat and social media

      ·  Keeping up to date with processes and product knowledge

·     ·  Resolving customer complaints and overcoming obstacles

·     ·  Working with the business to ensure we consistently meet and exceed customer requirements 


What will it take to be successful as a Customer Support Apprentice

·   Good numeracy and literacy skills - GCSE or equivalent in Maths and English

·   Excellent written, verbal and communication skills

·   You’re naturally self-motivated with an appetite and commitment to learn

·   You know what it means to play part of a team - with the drive to contribute towards the team success

·   Willingness and commitment to self-learn, and happy to commit towards study hours outside of work


We never stand still…

Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally we are a leading digital distributor of insurance and household financial services. Home to many brands including,, Junction, BGL Life, Budget Insurance and Dial Direct. We’re trusted by more than 10 million customer in the UK alone - with this foundational success we continue to grow and invest in our people and their ideas.

We grow because we live and breathe our values…

We are AMBITIOUS. We’re obsessed with delivering for our customers. We’re relentless in driving exceptional standards. We act boldly and take personal accountability.
We are CREATIVE. We think differently and disrupt markets to benefit consumers. We use technology to innovate. We try new things, fail fast and apply our learning's.
We are AUTHENTIC. We’re open, transparent and build trust. We challenge positively. We enjoy what we do and have fun doing it.
We are UNITED. We’re one BGL. We respect, encourage and care for each other. We work, grow and win together. 

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