Customer Relations Consultant, Sunderland

Competitive Salary

BGL Customer Services

Applications in by 23 September 2018
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BGL Customer Services Contact Centre, part of the BGL Group


Our purpose is to make a difference for customers and it’s no surprise that our Customer Service team is responsible for delivering outstanding customer experiences. We have more than 1,500 people across three Contact Centres in the UK who support our 8.5 million customers.


We’ve recently won the gold award for Large Contact Centre of the Year at the European Contact Centre & Customer Service of the Year awards! Our Web Chat team also won the silver award for the Best Multi/Omni-Channel Customer Experience. In addition we’ve been recognised at the National Contact Centre of the Year Awards for our CSR activities and the support our Learning and Development and Recruitment teams offer.


Our future customer service superstars will become a vital part of BGL Customer Services to ensure our current and future customers are delivered outstanding Customer Service first time, every time.

So do you want to be part of our award winning contact centre?

Working for the BGL Customer Services


Our business has been built on being different from the norm. We have been pushing the boundaries of what’s possible ever since the beginning. We actively encourage people to interact, meet new colleagues and share ideas, and empower people to make a difference. This is what makes BGL a unique place to work


Do you have excellent written and verbal communication skills and strong analytical skills? Do you have great planning and organisation skills and a good working knowledge of Microsoft packages? If you have a strong customer focus, have a strong eye for detail and have the ability to work as part of the team, then we want to hear from you!

Key responsibilities include:
  • Investigating and managing customer complaint cases to agreed timeframes.
  • To actively provide feedback to the business in order to promote improvements to the service provided to our customers
  • Escalating issues in alignment with internal escalation procedures.
  • Ensuring accurate and appropriate content of paper files for storage.
  • Looking at ways to improve service through performance, communications and systems to reduce volumes of repeat complaints.

If this sounds like the role for you, look at what else we offer…

  • Competitive salary
  • Shifts between 8am-7pm Monday-Friday
  • We reward your loyalty with annual leave. Starting at 25 days per year for new starters and increasing by a day every year up to 30 days for 5 years' service
  • Subsidised on site restaurant with free fruit everyday
  • On site Sports Massage & Osteopath treatments and “at desk” massages
  • Flexible benefits package
  • Comprehensive induction training programme and career support 
  • Opportunities to be involved in charity work and fundraising events

Don’t just take our word for it, visit our Facebook page here


What’s next?

Apply online now. If your experience and skills match our requirement we will call you to discuss your application further.

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