Research & Optimisation Manager
An exciting opportunity has arisen to join comparethemarket.com as a Research
and Optimisation Manager in the Customer Experience Team. You will manage the delivery of
research, analysis and insight to ensure that the business are delivering a
best in class experience to our customers.
You will lead continuous
improvement to drive excellent customer outcomes that deliver against our
strategy and drive the business forward.
As the CX Research and Optimisation Manager, you will be someone
who has experience of working with large-scale transactional online products and
you’ll use a variety of tools in order to analyse data to deliver a best in
class customer experience. Your
knowledge and ability to use insight to deliver these outcomes is key to our
performance. By proactively looking for
ways to improve our customer experience, you’ll be growing your knowledge of
best practice every day and you’ll be able to spot opportunities and threats
and respond with agility and commercial acumen.
What will it take?
- Proven success in customer journey management and optimisation (A/B
testing, multivariate testing, analytics and session recording tools)
- Be able to analyse quantitative and qualitative data to understand
customer behaviour and identify opportunities
- Be creative, with the ability to problem solve and identify
- Use insight to inform design and wireframe creation
- You may also have an interest or experience in UX research where
you can work with our own research team in our Usability Lab (London) to test
and bring your ideas to life.
- Have experience working with external agencies on UX research
projects, managing the project to ensure the project delivers actionable
insight that will enhance the customer experience.
- Strong relationship management and external
- Strong communications skills, an innovative thinker and
Founded in 1992, the BGL Group has grown
significantly in size and capability. From 30 to 3,000 people, we are a leading
digital distributor of insurance and household financial services. We have
reached 9.5 million customers through brands including CompareTheMarket.com,
LesFurets.com, Beagle Street, Budget Insurance & Dial Direct. We make a
difference for our customers, colleagues and communities by working, growing
and winning together. We enjoy what we do and have fun doing it!
Diversity and Inclusion
We're a diverse community of dedicated,
innovative and talented professionals. With an inclusive and open workplace, we
encourage our people to create and share ideas – supporting their growth and
celebrating their uniqueness.
This role can be based in either London or
Peterborough but there will be travel to London on a weekly basis to work
closely with our digital team.