Customer Experience Representative Apprentice

Competitive Salary

BGL Customer Services

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Apprentice Customer Experience Representative – Level 2 
Salary: £11,500, plus a shift allowance of £1,046
Location: Peterborough
Start date: 23rd September 2019
“We’d like you to join us!”
We’re very proud of our achievements and are looking for passionate people who put everything they have into everything they do, helping create seamless customer experiences whilst completing an apprenticeship.
Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally.  We are a leading digital distributor of insurance and household financial services. Home to many brands including;, Junction, BeagleStreet, Budget Insurance and Dial Direct. We’re trusted by more than 10 million customers in the UK alone - with this foundational success we continue to grow and invest in our people and their ideas.
We grow because we live and breathe our values
Customer Services Apprenticeship - Level 2
This Apprenticeship forms the foundation of a career within the financial sector, providing the training to become a Customer Experience Representative.  The award is the foundation for further development, which may include progression to a Level 3 or the opportunity to specialise with our other exciting apprenticeships.
During the 12-15 month programme you will gain knowledge and experience through structured, on the job training and a range of development opportunities.
What will I be doing as the Customer Services Apprentice?
  • Taking inbound calls from prospective and current customers who would like a new quote for their car, van or home insurance or change to an existing insurance policy.
  • You will be eventually upskilled to deal with more complex customer service queries.
  • Follow system and procedural processes to ensure compliance with the Financial Conduct Authority.
  • Delivering customer excellence to every customer you deal with
  • Ensuring you take responsibility for our customers and provide resolutions
  • Taking ownership for your own development within the BGL Group
  • Be determined to succeed and accountable for results for yourself and the business
What skills or experience do I need to be an Apprentice Customer Experience Representative?
  • Good numeracy and literacy skills (GCSE or equivalent in Maths and English)
  • Commitment and willing to learn
  • Strong written and verbal communication skills
  • Good keyboard skills
  • Excellent time management and attention to detail
  • Passionate about delivering customer service 
  • Be able to work between the hours of 8am-10pm Monday to Friday, 8am-6pm on Saturdays & 9am-5pm on Sundays
You don’t need previous experience of customer service. We’ll help you develop all the skills needed, however we want people who are passionate, enthusiastic individuals willing to learn!
Applicants will need to ensure they are available for one whole day for the assessment and interview on Thursday 11th July 2019.
If this sounds like the role for you then take a closer look at the benefits we offer:
  • Competitive salary starting from £11,500 plus a shift allowance of £1,046
  • Subsidised on-site restaurant, free fruit (every day) and free breakfast (weekends only)
  • Annual leave starting at 25 days (excluding bank holidays); this increases with length of service up to 5 years.
  • We adopt a ‘Dress For Your Day’ approach.
  • On-site Sports Massage and Osteopath treatments and “at desk” massages
  • Flexible benefits package including; Virtual GP, Discounted private health care insurance, Cycle to work scheme and Life assurance & Permanent health insurance
  • Monthly employee draw where you could win anything from an iPad to £3,000 worth of vouchers
  • Annual family fun days and biannual awards ball    
  • Comprehensive induction training programme and career support from our award-winning learning and development team.  
  • Opportunities to be involved in charity work and fundraising events
What’s next?
You can apply online now.
If your experience and skills match our requirements we will call you to discuss your application further.
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