Customer Experience Representative, Peterborough
up to £16,360
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Customer Experience Representative, Peterborough - Job description

Fusion Contact Centre, part of the BGL Group

 “We’d like you to join us!”

We are recruiting for the next Customer Service Superstars!

Do you want to work for a company where the customers’ experience is at the forefront of the business? We have recently been awarded bronze in the European Contact Centres of the Year Awards so if you want to work as part of an award winning company, then look no further!

About BGL Group

Over the past 25 years, BGL Group has grown to become one of the UK’s largest consumer groups now employing over 3,500 people. We’re very proud of our achievements and work tirelessly to help over 8 million customers each year.

We’re home to brands such as, a major player in insurance price comparison, as well as our own insurance businesses and rising stars like Beagle Street and

Working for the BGL Group

Our business has been built on being different from the norm. We have been pushing the boundaries of what’s possible ever since the beginning. It’s our focus on the next big thing that makes BGL a unique place to work. We actively encourage people to interact, meet new colleagues and share ideas, and empower people to make a difference.

The BGL customer experience starts and ends with us. We communicate with our customers through our inbound Contact Centres and employ over 1,500 people across our four sites throughout the UK. At the BGL Group in Peterborough, you’ll be at the heart of the action and you’ll be working across one of the group’s brands.

About the role

We’re offering you the opportunity to join the BGL Group as a Customer Experience Representative. As part of this role you will deliver exceptional customer service, enjoy working as part of a thriving team and will be flexible to work between the hours of 8am and 10pm Mon-Fri, 8am-6pm Sat & 9am-5pm Sun. So, if you have customer service experience within a contact centre or hospitality environment, we want to hear from you!

What can we offer you?

  • A competitive salary – starting at £16360.46 (£8.38ph) that increases with length of service up to £20847.44 after 3 years
  • Flexible shifts within BGL opening hours of 8am-10pm Monday-Friday, 8am-6pm & 9am-5pm on Sundays
  • Subsidised on site restaurant, free breakfast at weekends & daily free fruit
  • On site Sports Massage & Osteopath treatments and even “at desk” massages!
  • Comprehensive induction training programme & career opportunities
  • Opportunities to be involved in CSR, charity and fundraising events

Don’t just take our word for it, visit our Facebook page here


What’s next?

Apply online now. If your experience and skills match our requirement we will call you to discuss your application further.

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