Customer Experience Manager, BGL Life

Competitive Salary

BGL Life

Applications in by 17 June 2019
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Customer Experience Manager – BGL Life

Location: Peterborough

Salary: Competitive

Working for BGL Customer Services:

Our business is market-leading in brand, data and digital and we’re always pushing the boundaries to innovate. We actively encourage people to interact, meet new colleagues, share ideas and empower people to make a difference. We believe this is what makes BGL a unique place to work.

About the Customer Experience Manager

We are looking for someone with the passion, drive and enthusiasm to create an environment which focusses on the customer journey, leading through great communication, engagement and empowerment. You will have a strong desire to drive performance and look at different methods to improve our customer journey.

The successful candidate will be responsible for clearly defining team goals and expectations for around 50 employees including Team Leaders and Life Consultants. You will support the Senior Manager to ensure the contact centre achieves key deliverables and targets in line with the agreed business strategy.

Requirements of the Customer Experience Manager

  • Ideally (but not essential), you will have experience of working in a Contact Centre within a regulated environment
  • Strong leadership. Management and people development skills with experience of managing 50+ staff 
  • Experience of driving performance via highly engaged teams
  • The ability to create a positive environment geared for successful interaction and coaching
  • The delivery of outstanding customer service through a culture of development and empowerment.
  • A proven record of delivering excellent results
  • A forward thinking, progressive, can do attitude

Benefits of becoming the Customer Experience Manager

  • Competitive salary
  • Subsidised on site restaurant with free fruit everyday
  • On site Sports Massage & Osteopath treatments and “at desk” massages
  • Flexible benefits package
  • Comprehensive induction training programme and career support
  • Opportunities to be involved in charity work and fundraising events

If you feel that you meet the criteria of this Customer Experience Manager role then please apply now!

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