Customer Claims Advisor

Competitive Salary

BGL Customer Services

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Customer Claims Advisor

Location: Wakefield

Salary: starting from £18,000 up to £19,247 DoE, earn up to £20,808 after three years

Hours: shift patterns of 8 hours within BGL opening times of 7am -10pm Monday to Friday and 8am-7pm every other Saturday

Working for BGL Customer Services:

Our business is market-leading in brand, data and digital and we’re always pushing the boundaries to innovate. We actively encourage people to interact, meet new colleagues, share ideas and empower people to make a difference. We believe this is what makes BGL a unique place to work.

Responsibilities of the Customer Claims Advisor:

  • Providing information or advice in relation to car hire and repair, and personal injury claims to our customers who have been involved in a road traffic accident

  • Collecting accurate information to ensure you reflect the best interests of the customer

  • Providing our customers with clear information and keeping them informed

  • Working within contact centre guidelines to maximise availability for receiving incoming calls

  • Be available to work between the hours of 7am–9pm Monday–Friday and 8am-7pm every other Saturday.

  • Accurately record all information captured throughout the claim reporting process

  • Striving to improve systems and process for our customers and business

  • Taking ownership for your own development within the BGL Group

  • You will need to ensure you are following system and procedural processes to ensure compliance with our regulator, the Financial Conduct Authority

Requirements of the Customer Claims Advisor:

It doesn’t matter if you’ve never worked in a contact centre or insurance environment before. With our award winning Learning and Development team, we will provide a comprehensive training programme, all we ask is for the following…

  • A minimum of six months’ experience working within a customer service or sales environment. This could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)

  • A proven track record of delivering excellent customer service

  • Strong communication skills including relationship building

  • The ability to remain objective when dealing with individuals and demonstrate empathy

  • Excellent time management and attention to detail

  • Good literacy skills

  • To be able to take responsibility for your own performance and targets

Benefits of becoming the Customer Claims Advisor:

  • We reward your loyalty with annual leave starting at 25 days per year for new starters and increasing by a day every year up to 30 days for 5 years’ service’ plus Bank Holidays. You can also buy a further 5 days per year with our great benefits package

  • Free onsite parking

  • Daily free fruit

  • On-Site Subsidised Osteopath, Sports & Remedial Massage treatments, as well as Free “at-desk” massages

  • Flexible benefits package, Virtual GP, Discounted private health care insurance and dental plans, Cycle to work scheme, Life assurance & Permanent health insurance, Monthly employee draw where you could win anything from an iPad to £3,000 worth of vouchers, Annual family fun days and bi-annual awards ball, Comprehensive induction training programme and career support from our award-winning learning and development team, Opportunities to be involved in charity work and fundraising events

If you feel you meet the above criteria of this Customer Claims Advisor role then please apply now!

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