6 month Fixed Term Contract Opportunity
you want to provide engaging customer service that aims to deliver
first-contact resolution to our customers? Do you want to become part of
a team that take pride in their reputation as a valuable contributor towards
the performance of the comparethemarket.com business?
at comparethemarket.com we are looking for individuals who will put the
customer and their queries at the forefront of their role.
Is this you?
a Customer Support Executive you’ll be dealing with our customer responses and
providing feedback within specific deadlines, whist enhancing our customer
journey and maintaining our customer brand loyalty. You’ll maintain a
high standard of quality and appreciate that all work is processed effectively
and with the right conversational tone for our products. You must be
aware of all compliance and business requirements and ensure adherence to these
processes is always maintained. It’s essential that our customers have an
excellent experience when dealing with us and this will be part of your day to
What will it take?
have excellent verbal and written skills with proven success in working within
the comprethemarket.com Customer Operations team which includes complaint
handling and showing empathy and support for our customers. You’ll have
demonstrable time management and organisational skills along with good
analytical and problem solving skills. A detailed understanding of
complaint handling and business standards is a definite requirement for this
role so that brand value can be maintained. We would expect you to have
demonstrable experience in using webchat, social media tools and email with the
occasional telephone call to communicate with our customers.
have a keen eye for detail to investigate sales promotion problems and be
willing to drive process efficiencies forward. Excellent analytical and
problem solving skills would also be advantageous.
work in a team but must be able to work on your own initiative and make
decisions where you deem it appropriate.
need to work on a shift basis which includes evening and weekend working.
If you believe that you have the right skills for this job
and are looking for your next opportunity then apply now!