IT Control Centre Analyst
BGL’s Group IT division are currently
recruiting for an IT Control Centre Analyst to join their busy and dedicated
department. This role will feed into a larger team to provide the Group with
monitoring and alerting for key systems and services, to include website
journeys, infrastructure and IT hardware. Employed on a shift-based role, the
IT Control Centre team keep operations running across a 24/7, 365 days a year
As an IT Control Centre Analyst, you
will play an important part within BGL to ensure that our IT infrastructure
runs smoothly, and any issues/ faults are investigated and escalated. Within
your role you will use monitoring tools such as Eggplant (for website
monitoring), Solar Winds (for network and infrastructure monitoring) and other
in-house tools. There are a series of daily scheduled checks within each system
which you will run throughout your shift. Once a system alert has been
identified you will need to work with both internal teams and 3rd
parties to ensure that the fault is rectified with immediate effect. On faults
which are deemed business critical you will escalate these issues up to key
business stakeholders to ensure that they take priority over BAU tasks.
Working as part of Group IT you will
work closely with the business to run reports to assess how well specific
services are performing and highlighting any areas of concern. Due to the
nature of this work, this role will be shift based working on a 4 on 4 off
shift pattern. This will include a mixture of days and nights dependent upon
business needs. At the start of every shift there is a handover process where
each analyst will update a report/activity log to highlight all incidents which
have occurred and the status of each (to include upcoming work requirements).
What will it take?
- Strong Analytical skills with the ability to
understand complex reports & charts drawing conclusions based on the data
- Good written and
verbal communication skills
- Previous work
experience within incident management
- An understanding
of Wintel technology (desirable)
- Experience of IBM
1992, the BGL Group has grown significantly in size and capability. From 30 to
3,000 people, we are a leading digital distributor of insurance and household
financial services. We have reached 10 million customers through brands
including comparethemarket.com, LesFurets.com, BGL Life, Budget Insurance &
Dial Direct, as well as our partnerships business which provides insurance for
some of the UK’s leading high street brands. We make a difference for our
customers, colleagues and communities by working, growing and winning together.
We enjoy what we do and have fun doing it!
diverse community of dedicated, innovative and talented professionals. With an
inclusive and open workplace, we encourage our people to create and share ideas
– supporting their growth and celebrating their uniqueness.