Apprentice Customer Claims Adviser – Level
Start date: 13th January 2019
Interviews: November 2019
“We’d like you
to join us!”
We’re very proud of
our achievements and are looking for passionate people who put everything they
have into everything they do, helping create seamless customer experiences
whilst completing an apprenticeship.
Founded in 1992, the BGL Group has grown significantly in
size and capability. From 30 to 3,000 people globally. We are a leading digital distributor of
insurance and household financial services. Home to many brands including; Comparethemarket.com, Junction,
BeagleStreet, Budget Insurance and Dial
Direct. We’re trusted by more than 10 million customers in the UK alone -
with this foundational success we continue to grow and invest in our people and
We grow because we live and breathe our values
Customer Services Apprenticeship - Level 2
forms the foundation of a career within the financial sector, providing the
training to become a claims adviser. The award is the foundation for further
development, which may include progression to a Level 3 or the opportunity to
specialise with our other exciting Apprenticeships.
During the 12-15
month programme you will gain knowledge and experience through structured, on
the job training and a range of development opportunities.
What will I
be doing as the Apprentice Customer Claims Adviser?
Dealing with inbound claims calls and existing
Delivering customer excellence to every customer
you deal with
Actively work towards delivering the right
outcome for the customer by providing the correct services – personal injury and
hire / repair referral
You will be upskilled to eventually deal with
outbound calls, following up with customers to ensure they have received the
right outcome and services they require
Ensure you take responsibility for our customer
and provide resolutions
Taking ownership for your own development within
To work with contact centre guidelines to
maximise availability for receiving incoming calls.
To accurately record all information captured
throughout the claim reporting process
To provide accurate information/advice requested
To adopt a customer focused approach
Ensure you deliver an excellent level of
We’ll help you develop all the skills needed, however we
want people who are passionate, enthusiastic individuals, willing to learn!
What skills or experience do I need to be an
Apprentice Claims Advisor?
numeracy and literacy skills (Ideally GCSE A-C or equivalent in Maths and English)
communication skills – verbal and written
about customer service
time management and attention to detail
work to set deadlines
to develop and learn
You don’t need previous experience of being a claims adviser.
We’ll help you develop all the skills needed, however we want people who are
passionate, enthusiastic individuals willing to learn!
If this sounds like the
role for you then take a closer look at the benefits we offer:
Competitive Apprenticeship salary of £11,500
- Annual leave starting at 25 days (excluding bank holidays); this increases with length of service up to 5 years.
- We adopt a ‘dress for your day’ approach
- On-site “at desk” massages
- Flexible benefits package including; Virtual GP, Discounted private health care insurance, Cycle to work scheme and Life assurance & Permanent health insurance
- Monthly employee draw where you could win anything from an iPad to £3,000 worth of vouchers
- Annual family fun days and biannual awards ball
- Comprehensive induction training programme and career support from our award-winning learning and development team.
- Opportunities to be involved in charity work and fundraising events
You can apply online now.
If your experience and skills match our
requirements we will call you to discuss your application further.