Customer Claims Advisor, Wakefield
up to £16,160
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Customer Claims Advisor, Wakefield - Job description

“We’d like you to join us!”

Fusion Contact Centre, part of the BGL Group – Wakefield

Do you want to work for a company where the customers’ experience is at the forefront of the business? We have recently been awarded bronze in the European Contact Centres of the Year Awards so if you want to work as part of an award winning company, then look no further!

We are recruiting for Full Time Claims Advisors in our Wakefield contact centre. We offer a competitive salary starting at £16,160. Not only that, we also increase your salary with your length of service – moving up to £20,400 after 3 years.  

Why choose us?

Over the past 25 years BGL Group have grown to become one of the UK’s largest consumer groups employing over 3000 people across the UK and servicing more than 8 million customers each year with their household finance products.

We’re home to brands such as, a major player in insurance price comparison, as well as our own insurance businesses and rising stars like Beagle Street and

Working for the BGL Group

We believe in delivering a high quality customer service for our customers. Operating from our inbound Contact Centres, we employ over 1,500 people across our four sites throughout the UK.
Our contact centre in Wakefield services our customers who are notifying us of a possible insurance claim, which may include being involved in a road traffic accident and perhaps sustained an injury.

So that’s the BGL Group, but still asking why work for us? Well not only do we offer a competitive salary and benefits package, we also offer a range of monthly initiatives open to all staff; support you’re wellbeing, offer a huge number of discounts and invite you to join in our family fun days.

About the role
We’re offering you the opportunity to join the BGL group as a Claims Advisor based in our Wakefield office. As part of the team you will be delivering excellent customer service to our customers who potentially need to make a claim on their insurance policy.

This full time role operates between 7am -10pm Monday to Friday, 8am-6pm on Saturdays and 9am-5pm on a Sunday. You’ll work on an 8 week shift rotation consisting of a week of early shifts, a week of late shifts, as well as 2 flexi weeks in any 8 week rotation. So, if you have customer service or sales experience within a customer focused environment, we want to hear from you!

We can offer you:

  • Competitive Salary starting at £16,160.
  • Salary increase with length of service – 1 year £17,340, 2 years £18,870 & 3 years £20,400  
  • Daily free fruit
  • Mi Well-being: On-Site Sports Massage & Osteopath treatments, at desk massages
  • Family Fun Days
  • Comprehensive induction training programme and on-going training
  • Opportunities to be involved in charitable causes and fundraising events

Don’t just take our word for it, visit our Facebook page here

What’s next?

Apply online now. If your experience and skills match our requirement we will call you to discuss your application further.

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