At comparethemarket.com (CtM) we want to provide great
customer experiences and we’re constantly
challenging ourselves to go beyond the basic customer expectation and make each and every interaction better than the last.
We’re looking for someone to join
our technology leadership team,
with responsibility for operating our digital infrastructure, including our cloud platform
and enabling us to reach our ambitious targets around
stability, speed to market, scalability and security. You will do this by
leading and developing a high performing
Platform & Operations teams, whilst
looking for new ways to embrace emerging technologies to exceed operation standards.
What will you be responsible
for as the AD for Platform and Operations?
You'll produce a clear vision and
continuous improvement roadmap for the Platform & Operations team that:
levels of availability;
Teams to increase their speed to market;
Ensures that CtM
operates a scalable infrastructure;
And places security at the heart of the operation.
Ensure that CTM's is operating documented and repeatable
service management and operational processes, e.g., Service Continuity, Access
Management and Incident Management.
Provide end-to-end monitoring and alerting across the entire
customer experience to augment CTM's Build it, Run it, Own it philosophy.
What will it take to be
experience of running a successful Platform and Operations teams to deliver
brilliant customer outcomes
experience of creating a clear vision and
continuous improvement roadmap for an Operations function
leadership, communication, negotiation and influencing skills
to quickly make sound and risk-based judgements
Founded in 1992, the BGL
Group has grown significantly in size and capability. From 30 to 3,000 people,
we are a leading digital distributor of insurance and household financial
services. We have reached 9.5 million customers through brands including
CompareTheMarket.com, LesFurets.com, Beagle Street, Budget Insurance & Dial
Direct. We make a difference for our customers, colleagues and communities by
working, growing and winning together. We enjoy what we do and have fun doing
We understand the importance of achieving
a healthy lifestyle balance, whether it’s working remotely or flexibly we have
an environment where people are empowered to embrace flexible working in a way
that works for them and for the business.
Diversity and Inclusion
We're a diverse community of
dedicated, innovative and talented professionals. With an inclusive and open
workplace, we encourage our people to create and share ideas – supporting their
growth and celebrating their uniqueness.