Be our front facing 1st Line Support Analyst who
looks after our people and our technical investment.
If you have a real passion for IT and would like to
apply your technical knowledge and skills to help develop and maintain our IT
systems and services, then this role is for you. As a 1st Line Support Analyst
you’ll provide first line support to internal system users in relation to
desktop, telephony and facilities queries.
You will deliver knowledge in a focused form to
solve specific technical and business problems on a reactive and proactive
basis, ensuring that the productivity is enhanced, thereby further enabling the
user to contribute to the business goals.
This is a 9 to 12 months fixed term contract position which comes with the opportunity
of exposure within a diverse financial services company.
What will it take?
To be successful in this role, you will ensure that
all reported issues are recorded and resolved to the required standards and
service levels. You will take responsibility for the full management of
any issues reported, ensuring that you provide our customers with any necessary
updates; escalating the issue where required and seeing it through to
A distinct advantage would be your recent
experience of working in a service desk / 1st Line Support role with desktop
knowledge. If you are customer focused and self-driven with a passion for
technology and have an inquisitive mind and can demonstrate an IT qualification
to support your application, then you can go on to achieve success with us!
Founded in 1992, the BGL Group has grown
significantly in size and capability. From 30 to 3,000 people, we are a leading
digital distributor of insurance and household financial services. We have
reached 9.5 million customers through brands including CompareTheMarket.com,
LesFurets.com, Beagle Street, Budget Insurance & Dial Direct. We make a
difference for our customers, colleagues and communities by working, growing
and winning together. We enjoy what we do and have fun doing it!
Diversity and Inclusion
We're a diverse community of dedicated, innovative
and talented professionals. With an inclusive and open workplace, we encourage
our people to create and share ideas – supporting our growth and
celebrating our uniqueness.
We understand the importance of achieving a healthy lifestyle
balance, whether it’s working remotely or flexibly we have an environment where
people are empowered to embrace flexible working in a way that works for them
and for the business.