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Press Release

More Than 30 New Jobs for the North East

Fusion steps up its recruitment drive in 2009

Immediate release: 19 January 2009

Fusion Contact Centre Services – one of the major local employers in the north east region – has started 2009 on a positive footing with the creation of 33 new jobs.

Fusion is the call centre division of the BGL Group, which is a major player in UK motor and home insurance. Call centre operators handle customer calls for BGL Group's own insurance brands such as BUDGET and ibuyeco carbon neutral insurance, and those for its affinity partners which include Marks and Spencer, HSBC and the Post Office®.

Fusion is one of the major local employers in the north east region - employing around 500 people between its call centres in Sunderland and Peterlee.

The latest recruitment campaign is part of a continued expansion for the group and follows hot on the heels of 76 new jobs created in the last quarter of 2008.

The current vacancies include 21 full time equivalent roles in customer services in Peterlee and 12 full time roles in sales and renewals in Sunderland. For full details and an application form log onto: www.bglgroup.co.uk/careers

Joanna Barnard, Acting Regional Human Resources Manager (North) said: "We're proud to be in the position to continue our recruitment at a time when so many other companies are announcing job cuts.

"It's part of a planned expansion for the group, to cope with our increasing numbers of customers. We are recruiting for 33 new jobs in total and looking to get those positions filled within the next month or so. Fusion offers excellent career development, a fun and challenging work environment and flexible working hours, and we look forward to welcoming some new faces to the team."

Fusion is an award-winning organisation winning a trio of awards in the North East Contact Centre Awards in 2008 - Chris Banks won the Brightest New Star while Rebecca Brown was runner up in the Customer Service Champion of Champions and the North East training team came runners-up in the Best People Development category. Rebecca Brown was also runner-up in the Sunderland Echo Business Portfolio Awards in October 2008.