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Junction Partner Wins 'Your Money' Award
Immediate release: 18 August 2010
Post Office®, a long-standing affinity partner with Junction, has been awarded "Best Direct Home & Contents Insurance Provider" at the Your Money awards 2010. The scheme is the only consumer awards programme to specifically recognise direct financial service.
The award was judged by Your Money readers, who called Post Office® to assess its service to customers. Pricing was also an important measure, with only companies offering the most competitive quotes reaching the Awards' shortlist.
According to Your Money: "Consumers can be assured of getting a fantastic deal with a panel of insurers, offering 10% extra cover automatically over Christmas and weddings, and replacing damaged or stolen items with new ones of the same time. The voting panel was also impressed with Post Office's commitment to service, offering a 24/7 claims helpline to give customers peace of mind that their claim would be dealt with straight away."
Post Office® Financial Services outsources its motor and home insurance operation to Junction, part of the BGL Group and the leading affinity specialist in the UK. Under the partnership, Junction is responsible for devising Post Office insurance products, managing a panel of insurers, and handling direct sales, with all customer calls handled by Junction's contact centres.
Peter Thompson, Managing Director of Junction, said, "This is a major accolade for our partnership with Post Office®. We are extremely customer-focused and invest heavily in training and development of our advisors to ensure they are friendly, helpful and efficient with all customers. We pride ourselves on our dedication to customer service and achieving this award for Post Office shows that our approach works."
Launched in 2004, the partnership has established Post Office® as one of the fastest growing distributors of retail insurance in the affinity market, with more than 550,000 car, home and commercial vehicle policies under management.
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