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Press Release

BGL Group to boost its home claims assistance service

Immediate release: 18 November 2008

BGL Group has appointed Cunningham Lindsey UK to provide new and improved claims administration and selected claims management services for the company's home insurance customers.

The contract, for a minimum of two years, has been agreed through ACM ulr, the claims facility which supports clients with policies with both BGL Group's own brands and those of its affinity partners.

Cunningham Lindsey UK has already successfully begun the contract. It is now operating a first notification of loss (FNOL) administration service, supported by a 24/7 emergency helpline, for BGL's home insurance customers. Cunningham Lindsey will also be delivering claims management and administration to the Home Emergency (HE) service (underwritten through ARAG) which will improve the customer claims journey by providing a one stop service to assist or resolve all urgent household claims. This streamlining of the claims administration processes will result in cost efficiencies across various levels.

The operation, based at Cunningham Lindsey's Glasgow Service Centre, will enable each claim response to be individually branded, covering all BGL's product lines, including Budget, Dial Direct and QuoteMart, as well as those of BGL's affinity partners which include Post Office®, YES insurance and Bradford & Bingley. Cunningham Lindsey has already invested £160,000 in a new telephone system to support the BGL Group contract.

Cunningham Lindsey's managed repairs business, Oriel, will facilitate the Home Emergency response, where appropriate, providing guaranteed timescales and a high standard of work.

Bob Perry, Managing Director of ACM ulr said: "We are delighted to welcome Cunningham Lindsey on board. the ACM business prides itself on its high quality standards. We are dedicated to enhancing the claims journey for our customers and ensuring they benefit from efficient and professional service - both for the BGL Group's own brands and those of our affinity partners. We feel confident that the partnership with Cunningham Lindsey will enable us to make our service even more seamless for customers in the future."

John Jenner, Chief Operating Officer, Cunningham Lindsey UK said: "This is a significant new contract for our Claims Solutions team and builds on the success we have achieved with similar operations for other clients. We are delighted that BGL Group has chosen Cunningham Lindsey to provide this service and we look forward to expanding the scheme to provide additional client and customer benefits in the months to come."