Customer Satisfaction

We conduct an annual survey into customer satisfaction. In 2010 we asked 2500 customers to assess how satisfied they were with BGL brands. We found that 71 per cent of customers were 'Extremely satisfied' or 'Very satisfied' with our service. But we feel that we can do even better than this, and our target is to take this even higher in 2012.

"We want all our customers to have a great experience when taking out insurance from a BGL brand. Caring for the customer is our top priority, and we are pleased that we are continuing to reduce the number of complaints."

– Cheryl Clifford, BGL Group Director

View our complaints data

Click here for a summary of the rate of complaints BGL Group companies have received against their brands over the last 6 months. If you need further information on the complaints process, visit your insurance brand's website.

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